On (b)(6) 2021 medcad contacted the initial reporter via email to request additional information about the reported event.The information requested included the nature of the infection the patient reportedly experienced, any potential causes, and the date of the device explant.The initial reporter was contacted by phone on (b)(6) 2021 as a follow-up to the previous email.On (b)(6) 2021, medcad made a third attempt to contact the initial reporter, again via email.No response was received to medcad's requests for additional information.On (b)(6) 2021 medcad completed a review of the device history record for the suspect device.Investigation into the device history record found no evidence of nonconformance with any established production process.No device problem was identified.The investigation did not establish a cause for the reported infection.
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