The customer reported that the black piece of the ratchet handle is flaking off.The repair technician reported that the pieces of handle are breaking off and missing.The reason for repair is the broken/cracked condition of the handle.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.The returned handle was broken and flaking.Hence the complaint would be confirmed on the part.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/ specification review.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device history lot part number: 311.023.Lot number: t967360.Manufacturing site: (b)(4).Release to warehouse date: 13-oct-2011.A review of the device history records was performed for the finished device lot number, and no non-conformances were identified.The raw material certificate was reviewed and the used material was according to the specification of the device.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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