The customer reported that the multigas unit lost power during patient use and was no longer powering on.The customer sent the unit in for exchange.The unit was sent in for an exchange.No patient harm was reported.Investigation summary: the unit was sent in and evaluated, but the reported issue of losing power could not be duplicated.The gf-210ra operator's manual, 0614-905501e, provides the following information regarding power requirements and connecting the power cord.If the power is cut off for longer than 30 seconds, the gas unit will power up once power is restored.The initialization sequence is restarted.The manual stated that if the user does not see the power light on the front panel, the user should check to ensure the power cord is properly seated in the back and at the wall outlet.Based on the events of this incident, it is unknown whether there was a device failure or a setup failure.No troubleshooting details were available to rule out that a set up error was not causing the reported issue.There is no information to determine if there has been a device malfunction.The service history for gf-210ra s/n (b)(6) and the service history for this facility shows this is an isolated incident for gf-210ra not powering on.
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