Product complaint # (b)(4).If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Evaluation: a photo of a damaged box and sample was observed.The photo did not provide enough evidence to determine the root cause.An opened cardboard box and sealed foil pouch of product were returned for analysis.Upon initial inspection of the box received, damage (cross cut) was observed and the foil pouch was observed with the same condition as if the cross cut was made when the foil pouch still into the box.As part of our quality process, the manufacturing records of this lot-serial number were reviewed, and the manufacturing standards were met prior to the release of this batch.No conclusion could be reached as to what caused the reported complaint.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post-market surveillance.
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