Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: our quality engineer inspected the sample and photographs submitted for evaluation.Bd received one used unit and six photos.Upon inspection of the received unit and the photos, it was identified that the button had been pressed but retraction did not occur.The reported defect was confirmed.Further inspection revealed that adhesive was present on the exterior of the needle hub.Retraction was attempted but resistance was encountered.Upon applying excess force, the corner of the button cracked and then the needle retracted.Inspection of the separated components found that adhesive was present between the button and needle hub which had prevented retraction from occurring.During manufacturing, adhesive may be incorrectly placed due to adhesive build up or part misalignment.Preventative maintenance and in process sampling are performed at regular intervals to mitigate the risk from this type of defect.A device history record review showed no non-conformances associated with this issue during the production of this batch.The appropriate personnel have been notified.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.Investigation conclusion: reported defect of needle retraction failure was confirmed.Root cause was determined to be manufacturing related.
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It was reported that the bd insyte¿ autoguard¿ bc shielded iv catheter experienced a needle that would not retract.The following information was provided by the initial reporter: according to the customer's report, the hcp pressed the button to retract the needle; however, the needle was not retracted.
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