Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: one photo received for investigation, upon visual inspection of the picture from lot 2006206 it can be observed a hair across the blister of the device.This suggest, the hair fell during packaging process, as it is located between film and paper of unitary packaging.A device history review was performed for reported lot 2006206, no deviations or non-conformances were identified during the manufacturing process that could have contributed to this issue.Manufacturing for this product is performed in a clean room which is kept under a positive pressure to reduce the chance of foreign matter.The assembly station has a de-ionizer and vacuum system used to remove any particles inside the barrel.Final products in this manufacturing line, for this reference are sampled and they are subjected to visual and functional inspections during the different manufacturing sub-processes according to procedures.The areas where pieces run in manufacturing area are protected to avoid damage on the product and reduce particles from generating.While we cannot identify a direct issue, possible root cause is human error.Manufacturing personnel have been notified of this incident to increase awareness of this matter.A project was initiated to reduce any foreign matter inside our products.Complaints received for this device and defect will be monitored by our quality team for signs of emerging trends.
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