Reporter is a synthes employee.Part: 319.090, lot: 3l22958, manufacturing site: (b)(4), supplier: synthes (b)(4), release to warehouse date: 26 february 2019.A manufacturing record evaluation was performed for the finished article lot and no non-conformances were identified.Visual inspection: the complaint device depth gauge for long screws (part no- 319.090, lot no- 3l22958) was returned to customer quality (cq) west chester for investigation.The depth gauge needle was bent and deformed.No other issues were identified.Device failure/defect identified: yes.Service and repair evaluation: the customer reported the depth gauge was defective and it was difficult to grab the opposite side of bone.The repair technician reported the gauge was bent.The cause of the issue and the reason for repair is bent.The item will be scrapped.The item cannot be repaired per the inspection sheet and will be forwarded to customer quality.The evaluation was confirmed.Document/specification review: based on the date of manufacture, the current and manufactured version of drawings were reviewed.Depth gauge for long screws, (current) and rev a (manufactured).Dimensional inspection: dimensional inspection was not performed as it is evident that the depth gauge needle was bent.Complaint confirmed: yes, the complaint condition can be confirmed based on the available information.Investigation conclusion: the depth gauge needle was bent and deformed.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/ specification review.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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