Catalog Number NPFS02070 |
Device Problem
Application Program Problem: Parameter Calculation Error (1449)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/18/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Internal complaint reference case- (b)(4).
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Event Description
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It was reported that during a navio assisted tka surgery, the navio surgical system au did not display as normal, the model was completely yellow.The on screen model did show the point probe, and rotated with mapping but did not determine where the surgeon had mapped.When screen was advanced, notification of areas that still needed mapping still occurred.The procedure was completed, without delay, using the same device.Patient was not harmed as consequence of this problem.
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Manufacturer Narrative
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The navio surgical system au, part number npfs02070, serial (b)(6) and used for treatment, was not returned for evaluation.A relationship between the reported event and the device was established.A visual/functional inspection cannot be completed as no device was returned for evaluation.Review of the patient case screenshots confirms the reported allegation of collection of full tibia model as high confidence mesh.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.The most probable cause of the reported problem is software-related failure.The reported failure is being tracked as a software bug and is under investigation.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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Search Alerts/Recalls
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