H10: internal complaint reference: (b)(4).H6: the reported device was not returned to the designated complaint unit for independent evaluation, thus visual inspection and functional testing could not be performed.There was no way to determine if the device contributed to the reported event.A review of risk management files found that there was insufficient information to tie the reported complaint to specific line items within the risk file.A complaint history review concluded this was an isolated event.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.The instructions for use was reviewed and found to include conditions of off label use and technique specifics, as well as precautions and warnings related to the use of the device.Smith and nephew has not received the device/adequate clinical documentation to fully evaluate the complaint.Without clinically relevant patient information a through medical investigation cannot be rendered nor can the root cause of the reported failure be determined.Per subsequent email, it was reported the patient has recovered.Therefore, no further clinical/medical assessment is warranted at this time.The complaint was not confirmed.Factors that could have contributed to the reported event include an application of unintended inappropriate or excessive force to the device, improper preparation of the insertion site, movement of patient outside of appropriate range post-operatively, or an impact event inconsistent with normal use.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future reoccurrence of the reported event.No containment or corrective actions are recommended at this time.If the product associated with this event is returned at a future date, this investigation will be reopened for evaluation.
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