Model Number 25054 |
Device Problem
Erratic or Intermittent Display (1182)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/01/1901 |
Event Type
malfunction
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Manufacturer Narrative
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Attempts have been made to obtain the product.The product has not been returned to masimo to allow an analysis to be performed.If the product is returned for evaluation or new information is obtained, a follow up report will be submitted.
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Event Description
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The customer reported the device screen is freezing, flickering, and/or won't turn on.No patient impact or consequences were reported.
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Manufacturer Narrative
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Additional manufacuring narrative: the returned device was evaluated.Visual inspection found no external damage or defects.The unit powered on and off using both battery and ac power.The display is stable without flickering or lines.Touchscreen responds to physical touch, but the screen is also activated without physical touch when subjected to emi or liquids.No abnormal touchscreen functionality behavior when not subjected to emi or liquids.A service history record review reveals that this unit was in the field for over seven (7) years with no previous reported issues related to this reported event.
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Event Description
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The customer reported the device screen is freezing, flickering, and/or won't turn on.No patient impact or consequences were reported.
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Search Alerts/Recalls
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