Visual analysis was performed on the returned device.The reported packaging damage was unable to be confirmed because the packaging was not returned.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history revealed no other incidents and/or complaints reported from this lot.Based on the reported information and without having the packaging returned, a definitive cause for the packaging damage could not be determined.It may be possible that the damage occurred at the account and the product pouch was inadvertently placed back on the shelf; however, this could not be confirmed.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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