Model Number DIMENSION® |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/22/2021 |
Event Type
malfunction
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Event Description
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A falsely depressed discordant calcium (ca) patient sample result was obtained on the dimension® exl¿ 200 system.The patient result was reported to the physician.The patient sample was reprocessed using a different reagent lot and a higher result was obtained.The customer did not issue a corrected report.There are no known reports of patient intervention or adverse health consequences due to the reported event.
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Manufacturer Narrative
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A united states customer contacted the siemens healthcare diagnostics customer care center (ccc) regarding a discordant, falsely depressed result on a patient sample obtained on a dimension® exl¿ 200 system.Siemens is investigating the event.
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Manufacturer Narrative
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Additional information (01-dec-2021): siemens healthcare diagnostics headquarters support center (hsc) concluded the investigation of the event.Hsc has reviewed the information provided by the customer and the instrument data logs.Hsc concluded that there is no evidence of a product non-conformance with the assay or the dimension exl 200 system.Calcium quality control (qc) results were within expected ranges.The cause of the event is unknown.The device is performing within specifications.No further evaluation is required.Section h6 has been updated to reflect the hsc investigation initial mdr 2517506-2021-00321 was filed on 17-nov-2021.
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Search Alerts/Recalls
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