A getinge field service engineer (fse) was dispatched to evaluate this unit.Upon initial check of unit, and all operational functions of the iabp unit, the fse noted that the unit functioned normally.The fse was able to enter the service mode, but that was as far into the menu functions than the fse could access.The menu would lock up, freeze, and become unresponsive.The fse was unable to open any and all of the menu functions available in the service mode.The unit was powered down.The fse powered the unit back up into normal operational mode, all functions worked normally.The fse replaced the video generator board which did not correct the issue.Subsequently, the fse replaced the front end pcb which also did not repair the unit.The fse then replaced the executive processor board which was observed to have repaired the unit.The fse reinstalled the customers' original video generator board and front end board then uploaded the latest software version and performed calibration and preventative maintenance (pm) procedures.The unit passed all calibration, functional and safety tests performed.The unit was returned to customer and cleared for clinical use.A supplemental report will be submitted upon completion of our investigation.The full name of the event site in block e1 was shortened due to field character limit; the full name is (b)(6).
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