Udi: (b)(4).
Investigation summary: the complaint device was received at the service center and evaluated.
It was reported that ¿review / repair¿.
Per service reports, no defect was found with the device, therefore this complaint cannot be confirmed.
As the reported problem was not confirmed and no defects identified, a root cause for the issue that was experienced by the user cannot be determined.
The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.
The device was last serviced on 14/feb/2020 and passed all functional testing before being returned to the customer.
At this point in time, no corrective action is required, and no further action is warranted.
However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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