Reporter is a synthes employee.A review of the receiving inspection (ri) for approximator fc sleeve was conducted identifying that lot number nw141998 was released in two batches.Batch1: released on august 13, 2014 with no discrepancies.Batch2: released on august 14, 2014 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Visual inspection: the complaint device approximator fc sleeve was returned to customer quality (cq) west chester for investigation.During visual inspection, a foreign object was found lodged inside the sleeve.The tip of the sleeve had been nicked.Functional test: a functional test could not be performed as the sleeve was not returned with a mating device.Also, this would not have been possible as the hollow portion of the sleeve was blocked.Dimensional inspection: this is deemed irrelevant as the complaint condition was due to the presence of an unknown object in the hollow sleeve.Document/specification review: based on the date of manufacture, the current and manufactured version of drawing were reviewed.Conclusion: the complaint condition can be confirmed during physical device investigation.The sleeve had been blocked by a foreign object which might have rendered the sleeve non-functional.A definitive assignable root cause of this issue could not be determined from the available information.There was no indication that a design or manufacturing issue contributed to the complaint.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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