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Model Number 380677-09 |
Device Problem
Material Integrity Problem (2978)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/19/2021 |
Event Type
malfunction
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Manufacturer Narrative
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An isi field service engineer (fse) was dispatched to the customer site to further investigate the reported complaint.The reported complaint was confirmed based on the field evaluation.The fse replaced the finger loop velcro to resolve the issue.The affected part involved with this complaint is a field scrap item and will not be returning to isi for further investigation.A review of the site's complaint history does not reveal any related complaints involving this product or this event.A review of the site's system logs for the reported procedure date was conducted.Investigation revealed there were no related system errors to have occurred during the surgical procedure that would have likely caused or contributed to the reported complaint.No image or procedure video was provided for review.This complaint is being reported based on the following conclusion: system unavailability after start of a surgical procedure could lead to the procedure to be converted and may lead to an injury due to the patient¿s inability to tolerate a conversion.While there was no harm or injury to the patient, the reported failure mode could likely cause or contribute to an adverse event if it were to recur.Blank mdr fields: follow-up was attempted, but the missing patient information in sections was either unknown, unavailable, not provided, or not applicable.The expiration date for section is not applicable.Field is blank because the product is not implantable.Field is blank because it is unknown if the initial reporter submitted a report to the fda.Fields are not applicable.
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Event Description
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It was reported that during a da vinci-assisted incisional hernia ipom surgical procedure, the master tool manipulator left (mtml) grip pad separated from mtml.Customer stated surgeon was not able to complete the procedure as the mtm grip pad separated.No related errors in the logs.The system is a single console system, but technical support engineer (tse) identified an additional xi system on site.Tse confirmed both system at p9e software.Tse asked the customer if moving the second surgeon side console (ssc) into the operating room (or) is an option which the customer confirmed it was and they moved in the second ssc.Tse walked the customer through connecting this additional ssc to the system successfully and surgeon proceeded with case on this other ssc.The procedure was completed with no reported injury.Intuitive surgical, inc.(isi) made multiple follow-up attempts to obtain additional information.However, no further details have been received as of the date of this report.
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Search Alerts/Recalls
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