It was reported that the arctic sun device was used on a patient overnight, the device was switched out and the new device was working properly.
The nurse wanted to let mss know that the device was out of service.
Mss explained that the nurse should send that unit to biomed.
The nurse asked if they could troubleshoot and mss explained that the nurse would need a pad and a temperature source and biomed would be the best option.
Mss advised that in the future they could call when the device was in use for real time troubleshooting.
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