H.10: as stated in the initial report, the reported issue could not be confirmed.Subsequent functional verification testing was completed without further issues and the unit was returned to service.No additional information was provided and the exact error code experienced by the customer remains unknown.A device service history review was performed and identified that the unit was installed since 2016 and no other similar event was reported.As the reported condition was temporary, it cannot be ruled out that the potential causes are: - an intermittent/temporary internal electrical failure (i.E.False contacts).- the initial symptom of a mechanical issue of the pump.However, up to date no further complaints have been received on this unit for this specific issue thus it is reasonable to assume that the problem did not recur.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
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