An intuitive surgical, inc.(isi) field service engineer (fse) was dispatched to the customer site to further investigate the reported complaint.Isi fse was not able to duplicate the reported issue; the system was functioning properly at the time of the initial test.Isi fse recalibrated the surgeon side console (ssc) touchpad and verified functionality.No parts were replaced.The system was tested and verified as ready for use.A review of the site's system logs for the reported procedure date was conducted by isi technical support when the customer called for support.Investigation revealed no errors occurred during the surgical procedure that were related to the reported complaint.A review of the site's complaint history does not show any additional complaints related to this product.No image or video clip for the reported event was submitted for review.Based on the information provided at this time, this complaint is being reported due to the following conclusion: system unavailability after start of a surgical procedure could lead to the procedure to be converted and may lead to an injury due to the patient¿s inability to tolerate a conversion.While there was no harm or injury to the patient, the reported failure mode could likely cause or contribute to an adverse event if it were to recur.
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It was reported that during a da vinci-assisted inguinal hernia-unilateral surgical procedure, "auto-calibration in progress" message was displayed on the console.The customer stated that they were unable to unlock the arms that were in use.Intuitive surgical, inc.(isi) technical support engineer (tse) had the customer power down the system and cycle the surgeon side console (ssc) breaker.The customer powered the system back on and while installing instruments, the ssc touchpad went back to the login screen.The customer tried to unlock the arms, but they would not unlock.The customer then informed the isi tse that the surgeon had decided to convert to laparoscopic procedure.The error logs showed no arm or ssc touchpad-related errors.The procedure was completed laparoscopically with no reported injury.Isi made multiple follow-up attempts to obtain additional information.However, no further details have been received as of the date of this report.
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