Model Number 15 |
Device Problem
Unexpected Shutdown (4019)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/03/2020 |
Event Type
malfunction
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Event Description
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The customer contacted stryker to report that their device unexpectedly powered off.There was no report of patient use associated with the reported event.
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Manufacturer Narrative
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Stryker evaluated the customer's device and was unable to duplicate the reported issue.After observing proper device operation through functional and performance testing, the device was returned to the customer for use.The cause of the reported issue could not be determined.
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Manufacturer Narrative
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Stryker downloaded the device's electronic records from the event for review and was able to verify the reported issue.Stryker determined that the likely cause of the reported issue was due to a shorted 3rd party usb data cable that was plugged into the device.
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Event Description
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The customer contacted stryker to report that their device unexpectedly powered off.There was no report of patient use associated with the reported event.
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Search Alerts/Recalls
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