The customer reported a false positive result with the id now covid-19 assay performed.Confirmation testing was performed with pcr generated negative results.Repeat testing was then performed generating negative results.No additional patient information, including treatment and outcome, was provided.
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The required intake information to enable further investigation, such as the kit's lot number, was not provided and an investigation was not able to be performed.Notwithstanding, a review of complaints' trend reveals that all lots within expiry dating are performing according to the statements made in the package insert.In conclusion, abbott diagnostics scarborough was unable to determine the exact root cause of the reported issues as no information was provided for investigation.
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