Manufacturer's investigation conclusion: the reported event of damage to the system controller¿s black power cable was confirmed via evaluation of the submitted photo, revealing a tear in the black cable¿s outer jacket which exposed the inner sheathing.The heartmate 3 system controller serial number: (b)(6) was not returned for further analysis.However, a log file containing approximately 21 days of data (14dec2021 ¿ 04jan2022 per timestamp) was submitted for review.The pump maintained a speed above the low speed limit throughout the log file, and there were no events observed that would indicate an issue with the operation of the controller.The root cause of the reported event was unable to conclusively determined via this analysis.Review of the device history record for the system controller, serial number (b)(6), showed the device was manufactured in accordance with manufacturing and qa specifications.The unit was shipped to the customer on 25apr2017.Heartmate 3 patient handbook section 5 "alarms and troubleshooting¿, addresses how to properly interpret and troubleshoot all system alarms including low voltage advisory alarms.Heartmate 3 patient handbook section 6 "equipment maintenance", describes how to care for and clean all equipment, including the system controller and its power cables.Heartmate 3 patient handbook section 10 entitled ¿safety checklists¿, provides checklists to assist the patient in performing routine maintenance of heartmate 3 lvad, including inspecting the system controller power cables for damage.The patient handbook cautions the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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