Investigation summary: a photo of the smartsite was provided by the customer.A crack in the smartsite could not be identified in the photo.The customer complaint of component damage - leak could not be verified with the photo provided.A device history record review for model 2000ea, lot number 21035207 was performed.The search showed that a total of (b)(4) units in 1 lot number was built on 02mar2021 there were no quality notifications issued for the failure mode reported by the customer during the production build of this set.Due to no sample being received, an investigation could not be performed and a root cause could not be determined.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.No product will be returned per customer.No investigation was performed.
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