Model Number IGW0008-30 |
Device Problem
Device Damaged Prior to Use (2284)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/31/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The event date was set on (b)(6) 2021, as is was the day the product damaged was detected by the customer.The damage to the products occurred between the day of shipment and the day of receipt, which is between (b)(6) 2021.It was reported that the product is available for investigation, it should be returned to intervascular for examination.The review of historical data indicated that no other similar complaint was reported for the same sterilization lot number 21l11.The investigation is still ongoing.A follow up report will be sent upon completion of the investigation.
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Event Description
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With (b)(4), the customer received an article in which the outer packaging was slightly damaged.To be on the safe side, the item is returned back and the customer will receive new goods.It is consignment goods.Complaint # (b)(4).
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Event Description
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Mfg report#: 1640201-2022-00002.Complaint#: (b)(4).
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Manufacturer Narrative
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(10/3236) the involved product was returned to intervascular and was inspected by the quality assurance (qa) manager for an evaluation of the damage extent.In conclusion, the product does not comply with the internal list of standards for acceptation and rejection for packaging due to a damaged packaging.(4308) the conclusions of the inspection are that the product is not compliant due to a damaged packaging and the exact root cause is unclear but probably related to inappropriate handling by logistic service providers.An internal non-conformity report has been initiated in order to take appropriate actions if necessary.
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Search Alerts/Recalls
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