It was reported that the rotaflow "low battery alarm" occurred during patient transport on a loaner device.The patient has been hand cranked and the device has been exchanged with a backup device.No patient harm occurred.A getinge service technician was on site on (b)(6) 2022 to repair the affected rotaflow (serial # (b)(6)).The technician was unable to verify issue due to device not plugged and charging battery at time of service.But the battery was due for a replacement in november 2021.The technician therefore replaced the battery pack with fuse (material#70101.7188).The battery was not replaced in time due to not having access to the equipment, as the device was in use on a patient and the sales and service unit was unable to perform the scheduled maintenance.After the replacement of the battery the device is working as intended.The root cause could be determined as overdue battery replacement.Based on these investigation results the reported failure could be confirmed.The product in question was produced in 2009-07-01.The review of the non-conformities has been performed on 2022-02-25 for the period of 2009-07-01 to 2021-01-24.It does not show any non-conformity in regard to the reported product and failure.There is no indication on manufacturing issues occurred during this time, thus production related influences are unlikely.In order to avoid reoccurrence of the reported failure, the sales and service unit (ssu) will be informed to follow the chapter in the instruction for use heart-lung support system rotaflow system| 4.3 | en | v14.Chapter 3.3.4 check battery capacity every 6 months, at the latest.The battery must be replaced by the authorized technical service every 2 years, at the latest.The battery must be replaced sooner if it cannot be fully charged within 8.5 hours or if the system cannot be operated with the fully charged battery.Chapter 5.6.1 before starting the application, check the points listed in "check before every use".Before each use, ensure that the batteries are fully charged.If the battery capacity is low an acoustic signal sounds on the device.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.
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