An imris customer service engineer (cse) was on-site to resolve the issue.The cse discovered that the roll cylinder failed to keep back pressure on the line and the cause appeared to be a cylinder valve failure.The cse replaced the roll cylinder with a new one and performed drift testing to verify proper function.This mdr is being submitted outside of the required timeframe as part of remedial action initiated by the manufacturer, in response to internally identified issues regarding failed electronic submissions through webtrader.
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