H3, h6: the device was not returned for evaluation.This event was evaluated by our quality engineering team, and concluded that could not confirm a root cause for the stated failure mode.All checks were found to be within visionaire standards.The clinical/medical investigation concluded that, per complaint details, ¿the tibial cutting block was in valgus again, had to use extra-medullary guide¿ to proceed.Responses to the information requests had not been received as of the date of this medical investigation.It is unknown if there was a procedural delay or further patient impact; however, no patient injury was reported.Without the requested clinical information, the root cause could not be definitively concluded and the patient impact beyond the reported change in surgical technique could not be determined.A review of the production order did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.A review of the instructions for use documents for visionaire¿ patient matched instrumentation with fastpak instruments revealed that if the patient matched cutting guide does not perform as intended, standard smith & nephew instrumentation should be used to complete the surgery.A review of the risk management file revealed this failure mode was previously identified.The anticipated risk level is still adequate.A historical review concluded that there are no prior actions related to this product and event.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Factors that could contribute to the reported event include surgical technique used, user/procedural variance or segmentation error.The contribution of the device to the reported event could not be corroborated.Based on this investigation, the need for corrective action is not indicated.Without the return of the actual product involved, our investigation could not proceed.Should the device or additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.
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