No samples or photos were received for analysis and investigation; for that reason, the malfunction reported by the customer could not be confirmed.In addition, a complaint search for lot 1c01811 and malfunction code (b)(4) adhesive dressing requires excessive force for removal from skin (i.E.Difficult to remove) was carried out and as a result, no additional complaint was found; therefore, no trend is observed.As per complaint manufacturing investigation procedure wi-(b)(4) version 5.0, it is not required to open a nonconformance report (ncr) for type 2 complaints which were not confirmed.Lot 1c01811 was manufactured on 03/31/2021, doyen b, with a total of (b)(4) units.A batch record review was performed to verify if all the applicable procedures were followed and no issues were found; all the components for assembly were correct per bom and all the tooling information documented was also correct.Sap material 1000915 and manufacturing order (b)(4).The batch record review supports that there were no discrepancies related to the issue reported.No additional action is required, and this complaint will be closed.Should additional information become available, a follow-up report will be submitted.Fda registration number reporting site: 1049092 manufacturing site: 9618003.
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