The reported issue was confirmed.The root cause of the reported issue was damaged temperature cable.Bladder probe was in place.The device dashes where patient temperature displayed.Nurse made sure the temperature cable was in temperature port 1.Mss explained that this could be from an issue with the temperature in cable or the bladder probe.Mss recommended the nurse to change out the temperature in cable first and then the bladder probe if needed.Nurse stated that the bladder probe did read on their overhead screen.Mss also explained how the temperature in cable was removed and would obtain another cable.Per follow up information received via ibc on 31jan2022, nurse stated that they replaced the temperature cable as suggested by mss and was able to complete therapy with no further issues.Nurse also stated there was no impact to patient and old temperature cable was taken by biomed.The device was in use on a patient.The lot number was unknown; therefore, the device history record could not be reviewed.Unable to perform labeling review due to unknown product code.Although the product family was unknown, the (temperature cable) product ifus were found to be adequate based on past reviews.Correction: g,f,h h11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the device was not returned.
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