The following fields were updated due to additional information: d9: device available for eval yes, d9: returned to manufacturer on: 27-apr-2022.H6: investigation summary: multiple photos along with the both the used sample and an unused protector sample were provided to our quality team for investigation.After reviewing the photos, the protector cannula is observed to have penetrated to vial cap.Through visual inspection of the used sample, no damage was observed in the cannula or area where it assembles on the protector housing to indicate improper assembly.A device history review was performed for reported lot 2105104, no deviations or non-conformances were identified during the manufacturing process that could have contributed to this issue.The unused sample along with five retained samples of the same lot were used for additional investigation.All product was visually inspected, no damage or defects were observed.Functional testing was performed, connecting the protector to a vial using the m12 assembly fixture as well as to a sample injector and syringe.In all cases the protector was properly fitted to the vial, the liquid could be withdrawn from the vial, and the product performed as intended.Product undergoes visual and functional testing throughout manufacturing, according to procedure to ensure the quality and functionality of the device.Results were reviewed for lot 2105104, no issues related to the reported incident were identified.Based on our investigation, we are unable to identify a root cause related to our manufacturing process at this time.The m12 assembly fixture must be used in a slow and consistent motion when placing the protector on the vial.
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