Manufacturer's investigation conclusion: the reported event of the mobile power unit (mpu) not working was unable to be confirmed.The mpu (serial number: (b)(6)) was not returned for analysis and no log files were submitted for review.Multiple good faith effort attempts were made asking if product will be returning; however, no response was received.The extent of the loss of function is unknown.The root cause of the reported event was unable to be conclusively determined through this investigation.The device history records were reviewed for the mpu (serial number: (b)(6)) and was found to pass all manufacturing and quality assurance specifications.Heartmate iii instructions for use (ifu) section 7 entitled ¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5 entitled ¿alarms and troubleshooting¿ addresses how to properly interpret and troubleshoot all system alarms and the actions to take if the alarms cannot be resolved.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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