Information was received from a friend/family member regarding a patient who was implanted with an implantable neurostimulator (ins) for gastrointestinal/ pelvic floor.It was reported that the reason for the call was to report the patient was getting shocked all the time, and if they touched someone, sometimes the patient shocked them.The caller stated they thought this may be due to the patient's ins being "on the fritz" or "going bad." they inquired if this shocking could hurt the patient or someone else.The role of the manufacturer help line was reviewed, and the caller was redirected to the patient's healthcare provider (hcp) to discuss this issue.Normal device function was reviewed.The caller stated when the patient went to touch someone, they could see a shock come from the patient.The caller confirmed the patient did not use metal and did not use a chalkboard at work (the patient's profession was a teacher).They confirmed the hcp had been informed of this issue.The caller denied the patient having any recent trauma or falls.They could not recall the location of the shocking sensation, and stated they thought it was "kind of in [their] stomach," but stated it had come off the patient's hand.The caller provided the event date as "probably about two months ago, or six weeks ago." they stated the patient's previous managing doctor had retired, and that the patient would be seeing a managing hcp in april.The patient was redirected to their healthcare provider to further address the issue.
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