Intuitive surgical, inc.
(isi) received the instrument involved with this complaint and completed the device evaluation.
Failure analysis (fa) confirmed the reported complaint.
Failure analysis found the primary failure of scratches on the main tube to be related to the customer reported complaint.
The instrument was found to have various scratch marks with light material removed on the main tube.
The scratch marks were 0.
096¿ - 0.
274" in length and were not aligned with the tube axis.
The root cause of scratch marks /abrasions instrument main tube is typically attributed to the mishandling/misuse such as excessive contact with abrasive or hard surfaces during transport or reprocessing.
A review of the site's complaint history does not show any additional complaints related to this product and/or this event.
No image or procedure video was provided for review.
A review of the instrument log for the tip-up fenestrated grasper (part# 470347-12 / lot# u10210804/ sequence# 0024) associated with this event has been performed.
Per this review of the logs, the instrument was last used on (b)(6) 2022 on system serial# (b)(4) with 3 uses remaining.
Based on this review, the instrument was not used in subsequent procedure(s) after the alleged event.
There was no image or video clip submitted for review.
This complaint is considered a reportable event due to the following conclusion: failure analysis acknowledges that a fragment was missing from a portion of the device that enters the patient.
Based on the information provided, there was no report from the customer that a fragment from the instrument fell into the patient during the procedure.
While there was no report of harm or injury to the patient and no report of fragments falling into the patient, the reported failure mode could likely cause or contribute to an adverse event if the fragment(s) did fall into the patient.
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