Manufacturer's investigation conclusion: the reported event of damage to the white power cable was not confirmed.The heartmate 3 system controller was not returned for analysis and no log files were submitted for review.Additional information communicated on 01mar2022 indicated that no products would be returning, no information regarding the system controller was available, and no images of the reported damage were available.The root cause of the reported event was not able to be determined in this analysis.Heartmate iii instructions for use section 7 ¿ ¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5 ¿ ¿alarms and troubleshooting¿ explains how to properly interpret and troubleshoot all alarms.Heartmate iii instructions for use section 8 ¿ ¿equipment storage and care¿ and heartmate iii patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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