It was reported that, during cori installation, the real intelligence tracking camera started beeping.The red led (device status led) on the front right of the camera was flashing red.According to the atracsys user manual, "red flashing indicates a fatal error, please contact atracsys".No case involved; therefore, there was no patient involvement.
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Results of investigation: the real intelligence tracking camera, rob10025, s/n (b)(6) intended for use in treatment was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was completed.The reported problem was confirmed.The camera was connected to a cori system.The front right led was flashing red with an audible alert.The shock sensor was reset and the camera functions properly.The most likely cause of this event is the power source (battery) to the shock sensor circuit has disconnected itself from the shock sensor circuit during camera transport resulting in the front right camera led blinking red and an audible beep.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.A historical escalation event review was completed.A review of prior escalation actions found no actions applicable to the scope of this case.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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