Serial number: (b)(4).Software version: 3.8.2, color: pink, battery life remaining: <6 months, per visual inspection: cartridge holder is cracked.Under dose window there is a small amount of orange/red liquid on the corners of the rear shell.No physical damage to cap was noted.Customer reports: cartridge holder is cracked.Unit paired successfully to commercial app.Inpen received with leadscrew fully rewound.The leadscrew was not bent, advanced when dosage knob was pressed dialing a dosage and retracted appropriately.No resistance was observed when dosing without a cartridge installed.The screw advanced every time 30.0u was dialed and dosed until the screw reached max extension.In conclusion: inpen received with broken off piece at the cartridge holder.The cartridge holder did not lock in place.The customer complaint of cartridge holder being cracked was confirmed.
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