Zimmerbiomet complaint number (b)(4).The reported device was returned for investigation.Visual evaluation of the returned product identified signs of use.Functional testing to recreate the reported event verified the driver is stuck in the implant and does not disengage.The reported implant was located on tooth # 3 and was placed and removed on the same day.A device history record (dhr)review was performed and no related deviations or non-conformances were noted.Also, a complaint history search was performed using our complaint handling system and there were no related complaints for this product lot.Complainant reported that when torqueing, the ratchet got stuck in the implant damaging the internal hex and threads.The reported complaint was confirmed.A definitive root cause for this complaint could not be determined.The following sections have been updated: d4: expiration date, udi h3: device evaluated by manufacturer: change ¿no' to 'yes' h4: device manufacture date h6: evaluation codes h10: additional narrative.
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