The endoscope has been returned and evaluated by the failure analysis (fa) team.Failure analysis investigations replicated and confirmed the customer reported complaint.Fa identified no image in both eyes.A review of the site's complaint history does not show any additional complaints related to this product and/or this event.No image or procedure video was provided for review.A review of the instrument log for the endoscope instrument (470026-65/sf1912706) associated with this event has been performed.Per the logs, the instrument was last used on (b)(6) 2021.This complaint is being reported based on the following conclusion: the customer converted after the start of the procedure due to a non-functional endoscope.While there was no harm or injury to the patient, system unavailability after the start of a surgical procedure could likely cause or contribute to an adverse event if it were to recur as it may lead to an injury due to the patient¿s inability to tolerate a conversion/abortion.
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It was reported that during a da vinci-assisted surgical procedure, the endoscope image was clear and then suddenly goes white.There was no report of patient injury.Intuitive surgical, inc.(isi) made multiple follow-up attempts to obtain additional information.However, no further details have been received as of the date of this report.
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