It was reported that normothermia patient was on the arctic sun device and nurse stated the device was alarming but did not believe the device was functioning properly.Patient temperature was 37.6c, target temperature was 37c, water temperature was 32c and flow rate was 2.4lpm.Event log showed multiple alert 113 (reduced water temperature control) and alert 116 (patient temperature 1 change not detected).Chiller temperature (t4) was 4.3c and mixing pump command was 100 percent.Mss explained what alert 113 meant and advised that the device was unable to make water to the desired temperature.Mss also recommended the nurse to change the device and told them to empty the pads into this device and send to the clinical engineering department for repair labeled alert 113 (reduced water temperature control).Per additional information received on 07-mar-22, biomed stated they would order and replace the mixing pump onsite.Per follow up information received on 08-mar-2022, biomed would order a mixing pump and fix it onsite, the device was being used on a patient during the reported event with no reported injury.It was unknown if the patient completed therapy on same device.Per follow up information received on 11-mar-2022, the mixing pump was one of the components that made cold water for therapy, so as a result of the pump failure it caused an inability to cool.There were no other failures reported.
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