It was reported: had an array move, had sizing difficulties.Array moved mid acquisition.When was the issue observed: during surgery.Troubleshooting: pins seemed fine when checked.Reporter wasn't at surgery to confirm.Customer believes that the cortical bone and the distal femur isn't thick enough to support uni-cortical pin fixation especially when there is tissue that levers on the pins.Tissue levers on the pins might move where the array clamp is attached to the pin seems to push it up on the pins.Either sliding up or down on the pin.Patient involvement? yes.Were there reports of injuries, medical intervention or prolonged hospitalization? no.Are patient treatments delayed or cancelled? no.Next day of surgery: unknown.Disposable/reusables: details have been emailed to the warsaw joint recon complaint handling unit.All information has been disclosed.No further information was provided.
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Product complaint # : (b)(4).Investigation summary : an analysis of the product could not be performed since a physical sample was not received for evaluation.An evaluation of the manufacturing record could not be performed as the required product identification number was not provided to complete the evaluation.As part of our company quality system process, all devices are manufactured, inspected, and distributed to approved specifications.Additional complaint information monitoring for potential safety signals will be conducted through complaint trending as part of the post-market surveillance.However, if the product or product id numbers are received at a later date, the investigation will be updated as applicable.
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