It was reported to fresenius via a voice of the customer (voc) survey response that they have decided to stay with incenter therapy because they once coded during hemodialysis (hd).
Upon follow-up with the patient¿s clinic manager, it was documented that the patient has never coded during any treatment at their facility.
The manager stated the patient once mentioned coding during a treatment prior to becoming a patient at fresenius (b)(4).
It is unknown if the patient was a fresenius patient at the time of the reported coding event.
Attempts to follow-up with the patient were unsuccessful.
There was no allegation that there was a malfunction of any fresenius device that caused the patient to code during hd treatment.
Based on the available information, there is no indication of a serious injury, patient death, or other adverse event related to a fresenius product or other issue.
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Clinical investigation: there was no allegation that there was a malfunction of any fresenius device that caused the patient to code during hd treatment.
Based on the available information, there is no indication of a serious injury, patient death, or other adverse event related to a fresenius product or other issue.
Plant investigation: no parts were returned to the manufacturer for physical evaluation.
Additionally, no on-site evaluation was performed by a fresenius field service technician (fst).
As a serial number could not be determined, device history and manufacturing records could not be reviewed.
As a physical evaluation could not be performed, a definitive conclusion regarding the reported incident could not be reached and a cause could not be confirmed.
Should additional relevant information become available, a supplemental report will be submitted.
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