It was reported that the patient's mobile power unit (mpu) cracked where the v-lock connection is made.The patient was connected to the mpu when it became disconnected, received a critical alarm due to power loss, and was running on the backup battery for about 5 minutes.The power cable was no longer secured.The mpu was pulled out of service and the patient used batteries.
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Manufacturer's investigation conclusion: the reported event of the ¿ac power inlet was damaged¿ was confirmed with the submitted photos of mobile power unit (serial (b)(6).The submitted reference photos captured a piece missing from the a/c cord receptacle.It was noted to be the location of where the locking tab on the a/c power cord is secured.A root cause of the damaged a/c cord receptacle could not be determined during the evaluation.Repair and preventative maintenance were performed.Performed all tests as per procedure, which passed all testing.The mobile power unit was returned to the customer site.Device history record indicated the device was manufactured in accordance to mfg and qa specifications.Mobile power unit (serial (b)(6) was shipped to the customer on 19apr2021.Heartmate ii lvas ifu (section 7), heartmate ii (section 5), under alarms and troubleshooting, describes all alarms (visual and audible) and what action should be performed when they do occur.Heartmate ii lvas ifu, heartmate ii patient handbook both of which cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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