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Model Number 380652-30 |
Device Problem
Unintended System Motion (1430)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/14/2022 |
Event Type
malfunction
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Event Description
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It was reported that during a da vinci-assisted hysterectomy - benign surgical procedure, insertion on the universal surgical manipulator (usm2) was "limited." the customer received phone assistance from the technical support engineer (tse).Review of the system logs confirmed no error related to an arm or a system issue.The customer was asked to troubleshoot by verifying if the drape on usm2 was not restricting the insertion movement and to check if the usm2 cannula was not pulled out or pushed in too far.The customer checked the cannula remote center.Following this, tse instructed the customer to undock the usm2 and use usm1 to continue with the procedure.Usm1 was confirmed to have full range of motion.The procedure was completed as planned with no reported injury.Intuitive surgical, inc.(isi) made multiple follow-up attempts to obtain additional information.However, no further details have been received as of the date of this report.
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Manufacturer Narrative
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The customer received phone assistance from the technical support engineer (tse).Review of the system logs confirmed no error related to an arm or a system issue.The customer was asked to troubleshoot by verifying if the drape on usm2 was not restricting the insertion movement and to check if the usm2 cannula was not pulled out or pushed in too far.The customer checked the cannula remote center.Following this, tse instructed the customer to undock the usm2 and use usm1 to continue with the procedure.Usm1 was confirmed to have full range of motion.The isi field service engineer (fse) was contacted by the customer and the isi clinical sales representative (csr) who was at the customer site.Fse instructed the csr to perform testing of the system and confirmed no issue with any of the usm arm.No site visit was conducted.The system was working properly and no additional action was required.A review of the site's complaint history found no additional complaints related to this complaint.No image or video was available for review.A review of the site's system logs for the reported procedure date was conducted by technical support when the customer called for troubleshooting assistance and no errors were found in the logs.An event verification confirmed the procedure was performed on the reported event date.This complaint is being reported as a reportable malfunction event due to the following conclusion: the usm2 was disabled after the start of the procedure and the surgeon was able to continue with the procedure robotically using 3 arms.While there was no harm or injury to the patient, system unavailability after start of a surgical procedure could lead to the procedure to be converted/aborted and may lead to an injury due to the patient's inability to tolerate a procedure conversion/abortion.
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Search Alerts/Recalls
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