Manufacturer's investigation conclusion: the reported event of damage to the white power cable was confirmed via submitted images.The heartmate ii system controller (serial #: (b)(6)) was not returned for analysis and log file was submitted for review spanning approximately 28 days ((b)(6) 2022 per timestamp).There were notable alarms in the log file related to the reported event.Pump operation was not affected.The submitted images of the damage to the white power cable showed the cable sleeving on the cable being loose and detached after the location of the connector nut on the cable.Additional information communicated on 13apr2022 indicated that the heartmate ii system controller was disposed of.The root cause of the reported event was unable to be determined.The device history records were reviewed and the records revealed the heartmate ii system controller (serial#: (b)(6)) was manufactured in accordance with manufacturing and qa specifications.Heartmate ii instructions for use section 7 entitled ¿alarms and troubleshooting¿ and heartmate ii patient handbook section 5 entitled ¿alarms and troubleshooting¿ addresses how to properly interpret and troubleshoot all system alarms, including no external power alarms.Heartmate ii instructions for use section 8 entitled ¿equipment storage and care¿ and heartmate ii patient handbook section 6 entitled ¿caring for the equipment¿ addresses how to properly care for, maintain, and store the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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