H3, h6: the real intelligence cori, pn: rob10024, sn: (b)(6) used in treatment was not returned to the designated complaint unit for evaluation, therefore visual and functional evaluations could not be performed.The software files were downloaded from the device and provided for investigation.The log files do not indicate any system or software issue related to the reported complaint.The screenshots were reviewed with clinical account representatives, and the case did not appear to have any abnormalities.The reported subluxated femur against the tibia was confirmed in the postop gap assessment screenshot, where the posterior condyles of the femur were virtually within the posterior of the tibia.If the checkpoints were taken on the bone trackers/clamps or the bone pins, the most likely cause of this virtual subluxation would be bone tracker/clamp/pin movement after bone removal.Bone tracker movement shifts the entire virtual bone model from its original position defined in the checkpoint definition screen.If the checkpoints were defined on the bone tracker/clamp/pin, and were verified after the cut was made, then tracker movement would have gone undetected because the checkpoint is still the same distance from the flat markers on the bone tracker.The trackers could have moved as a result of being bumped into, sawing/impacting during bone removal, etc.This situation is captured in the risk assessment released at the time of the complaint.The failure mode and associated risk have been anticipated within the risk file and that the documented risk level is still adequate.A review of manufacturing records indicate the software met all specifications upon release into distribution.A complaint history review found similar reports.A review of prior escalation actions was performed and found no actions that are applicable to the scope of the reported complaint.This issue will be continuously monitored through complaint investigation and post market surveillance.Based on the investigation, no containment or corrective actions are recommended at this time.
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