A nurse reported that during a cataract surgery an ophthalmic operating console and ophthalmic cassette presented issues with fluids was not available, pump and ultrasound were not working with system message displayed.Procedure was completed after replacing the cassette and restarting the equipment.The intraocular lens had a scratch in the center.Additional information was requested; however, none has been received to date.
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As the customer did not retain the finished goods lot number, dhr and lot history could not be reviewed.The customer did not retain a sample for this complaint report; functional testing could not be conducted.The root cause of the customer's complaint could not be established as a sample has not been received.Without a sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.After a thorough investigation of this complaint, it has been determined that no action will be taken at this time as a sample was not returned.No adverse trends have been observed associated with the reported product and event.Quality assurance will continue to monitor customer complaints via the complaint review meetings and will take action for any future occurrences as is deemed necessary.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.The manufacturer internal reference number is: (b)(4).
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