One (1) certainâ® epâ® healing abutment 3.4mm(d) x 3.8mm(p) x 2mm(h) (imha32) & one (1) osseotite tapered certain implant 3.25 x 8.5mm (xifnt3285) were returned for investigation.Visual evaluation of the as returned product identified the abutment does not disengage from the implant.Malfunction.Functional testing to recreate the reported event verified the abutment is stuck to the implant and does not disengage/release.A pre-existing condition noted on the per was unknown bone density type.The reported devices were located on tooth # 19 (universal) and were used for approximately 5 months, 9 days.The customer did not provide any pictures or x-rays.Review of appropriate documentation: document reviewed: biomet 3i restorative products ifu (p-zbdinstrp), rev e 2022/04/01.Biomet 3i dental implant ifu (p-iis086gi) rev j - 2022/08/01.Information identified: warnings and precautions.Per the applicable ifu, breakage/device failure may occur following improper techniques used and when device is loaded beyond its functional capability.Dhr review: dhr review was completed for the subject lot numbers (1246684).It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Lot numbers were inspected and passed all acceptance criteria by qa.Complaint history review: complaint history review was performed for the reported lot numbers (1246684) for similar events and no other complaint was identified.Review completed utilizing keywords: does not disengage/release post market trending review: aug post market trending was reviewed and there were no actionable events or corrective actions for the reported event (does not disengage/release) or product (imha32).No actionable items have been triggered that will affect complaint handling on our end for this month.Based on the available information, devices malfunction did occur and the reported event was confirmed.
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