It was reported that the patient was admitted to the emergency department (ed) on (b)(6)2022.Upon device interrogation and inspection the white power cord on the patient's primary pocket controller was found to be egregiously damaged making it unsafe to use.The patient reported that she doesn't know how the cord was damaged and that it "wasn't like that when she got here [ed]." the patient reported having to correct a female staff member in the ed around 18:30 on (b)(6) 2022 when she noticed the person attempting to pull the power cord off of the ed vad tower's power module (ac wall power unit) connection.The patient reported advising the staff member that she needed to twist the power cord off instead of pulling it.Injury to this piece of equipment was consistent with directly pulling the secured cord away from the twisted "nut" connection.The severe damage required significant effort/force and presented an immediate risk for malfunction, power supply interruption, and internal wire damage as the device no longer had a patent bend relief.The patient was switched to her backup pocket controller which she tolerated well with no ill effects.
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Section d6a: date of implant inadvertently reported in initial report and is not applicable for this device manufacturer's investigation conclusion: the reported event of a damaged strain relief on the heartmate 3 system controller (serial number: (b)(6)) was confirmed via visual analysis.A log file was downloaded from the returned heartmate 3 system controller and showed events spanning approximately 3 days (27mar2022 ¿ 28mar2022, 06may2022 per timestamp).Events occurring on (b)(6) 2022 were recorded during testing at abbott.There were no other notable alarms active in the log file that would indicate an issue with the system controller.The returned hm3 system controller was functionally tested and passed all tests.The controller was connected to a mock circulatory loop for an extended period of time without any issue.A root cause for the reported event was unable to be conclusively determined through this investigation.The device history records were reviewed and the records revealed the heartmate 3 system controller (serial number: (b)(6)) was manufactured in accordance with manufacturing and qa specifications.Heartmate iii instructions for use section 8 entitled ¿equipment storage and care¿ and heartmate iii patient handbook section 6 "caring for the equipment" describes how to care for and clean all equipment including the system controller power cables and power cable connectors.Section 10, entitled ¿safety checklists¿, provides checklists to assist the patient in performing routine maintenance of heartmate iii lvad, including inspecting the system controller power cables and power cable connectors for dirt, grease, or damage.This section also informs the user to replace any equipment or system component that appears damaged or worn.Heartmate iii patient handbook and heartmate iii instructions for use (ifu) caution users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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