Manufacturer's investigation conclusion: the reported event of atypical power cable disconnect alarms was able to be confirmed via review of the log file; however, was unable to be confirmed during product testing.The heartmate 3 system controller (serial number: (b)(6) ) was returned for analysis, and a log file was submitted for review and another was downloaded for review.A review of the submitted log files showed overlapping events spanning approximately 14 days ((b)(6) 2022 per timestamp).Events captured on (b)(6) 2022 took place in the testing labs at abbott.Atypical power cable disconnect alarms coincident with rsoc invalid faults occurred intermittently on (b)(6) 2022 at 20:17:18 ¿ (b)(6) 2022 at 09:19:15.The alarms occurred on the white power cable while connected to battery power.The alarms cleared shortly after activating.The driveline was disconnected on (b)(6) 2022 at 09:19:59 and the controller was shut off at 09:22:26.There were no other notable alarms active in the log file.Pump operation was not affected while the driveline was connected.The system controller underwent preliminary and functional testing and passed.The system controller was able to operate a mock loop with no alarms active.The system controller was able to function as intended.The root cause of the reported event was unable to be conclusively determined through this investigation.Heartmate iii instructions for use (ifu) rev.C section 7 entitled ¿alarms and troubleshooting¿ and heartmate iii patient handbook rev.C section 5 entitled ¿alarms and troubleshooting¿ addresses how to properly interpret and troubleshoot all system alarms including power cable disconnect alarm conditions, and the actions to take if the alarms cannot be resolved.Heartmate iii ifu rev.C section 8 entitled ¿equipment storage and care¿ and heartmate iii patient handbook rev.C section 6 entitled ¿caring for the equipment¿ addresses how to properly care for and maintain the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The device history records were reviewed for the system controller (serial number: (b)(6) ) and was found to pass all manufacturing and qa specifications before being shipped to the customer on 11jun2020.No further information was provided.The manufacturer is closing the file on this event.
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