There was one (1) malfunction event reported.There was one malfunction event reported for damaged threads.From the product evaluation, it has been determined the damaged threads were present.The prosthetic screw was used in an ivt and failed.This is what caused the damaged threads.The root cause could not be identified due to a lack of information on the usage of the returned device.Because the known lot number was not reported or determined, a review of production documents could not be determined.Device returned - 3.0mm multi-unit abutment, straight 1mm collar.This report was attempted to submit on 04/29/2022.However, due to webtrader system issues, the report would not transmit via webtrader.An esg helpdesk ticket was opened on 04/29/2022 covering the issue.The ticket number was (b)(4).Ticket (b)(4) was resolved on 05/03/2022.Hence, allowing for the attempt to transmit on 05/04/2022.
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